The number of guests attending the function is required one week in advance prior to the day of the event. This is the minimum number of guests that will be charged to the account, whether or not they attend the function. We will not accept a reduction in guest numbers with less than five days notice prior to your event. We will assist with number increases whenever possible.
Bookings will be held for fourteen days only. A deposit of 50% is required within those fourteen days to confirm the booking. This amount will be credited to the final account. Securing your booking with your deposit, will serve as acceptance of our Terms & Conditions.
Confirmation
All orders will be confirmed by phone or e-mail.
Menu & price variations
Every possible effort is taken to maintain menus and prices, they are however subject to change at any time prior to the event at the discretion of Distinctively Delicious.
Breakages
All breakages of any sort and /or equipment not returned are the responsibility of the client and will be charged on the final invoice.
Function cancellation
Cancellation of your booking two months prior to the function where written notice is provided will receive a full refund of deposit. Cancellation of less than two months prior to the event will be refunded 50% of the deposit. Cancellation less than two weeks prior to the date of the function, will forfeit their deposit.
Additional staff charges
Should your function be held on a public holiday, a surcharge of 15% will apply to the total bill.
For functions for less than 40 people (children are 2:1) a surcharge will apply to offset labour costs.
Staffing times have been allocated for the various function options, should these times be exceeded, a surcharge will apply for every hour per staff member.
Beverage packages
Upon the order confirmation, the client will be required to complete a Terms & Conditions application form advising them of our standards and regulations that Distinctively Delicious abide by when serving alcohol.
Corporate orders Delivery
A delivery fee may apply and will be discussed during your order confirmation.
minimum orders
Cold deliveries: $75.00
Hot deliveries: $150.00
Delivery times
Our standard delivery times are 7.30 am to 5.30 pm
monday to friday.
If you require deliveries outside of these times, we will endeavor to satisfy your requirements - fees may apply.
scheduled arrival times
Cold food may be delivered up to 1.5 hours
prior to your specified time.
Hot food may be delivered up to 30 minutes
prior to your specified time .
We take every precaution to ensure your food arrives safely &
on time, however should circumstances arise which are out of our
control, we will contact you with a revised arrival time as near as
possible to your requested time .
need to change your order?
We will endeavor to accommodate any changes you may
require, however we would greatly appreciate if you could
have your orders to us by 4.00 pm, three days prior to delivery.
However late orders may be accepted and menu selection will be in consultation with our chefs.
Terms of trade
We require COD for initial orders until such time as an account is established.
Our standard terms are seven days from the date of invoice, however this requirement is negotiable for regular customers.
Late payments may attract a 15% fee.
Corporate cancellation
We will endeavor to satisfy cancellations on the day of delivery, however, if your order has been prepared, payment will be required in full.
For cancellations with less than 24hrs notice, full staff hire charges will apply.
Together with your vision and our experienced staff we can transform your vision into a reality.
